Automation recipe · Scheduling & Operations

Send appointment confirmations and reminders

Confirmations when booked, reminders before the visit, and easy rescheduling.

Workflow

  1. 01Appointment booked
  2. 02Send confirmation
  3. 03Reminder before visit
  4. 04Confirm / reschedule
The problem

No-shows and late cancellations cost time and money. Staff spend part of each day calling customers to confirm.

What the automation does

Customers receive a confirmation when they book, reminders before the appointment, and a simple way to confirm or reschedule — with changes flowing back to your schedule.

The benefit

Fewer no-shows, less time on the phone, and a more professional customer experience.

How it works

  1. 01

    New or changed appointments trigger messages from templates.

  2. 02

    Reminders are sent at the times you choose (e.g. a day and an hour before).

  3. 03

    Replies or links let customers confirm or request a new time.

  4. 04

    Responses update the schedule and notify staff.

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Want this working in your business?

Every recipe is adapted to your systems and the way your team works. Tell us about your setup and we’ll suggest the simplest reliable approach.